“By way of Spontania, 1 out of every 4 interactions on our Webpage results in a closed deal. Our clients' satisfaction is 86%, and we amortized our investment in 6 months. Integration with our CRM and Contact Center was the key to the success of the service: It is transparent for our clients and employees, and it follows the same business rules as the rest of the bank channels.”
Uses of Spontania
Video for Web Contact Center
Why keep bothering our clients with inconvenient telephone calls to try and sell them things they're not interested in? You already have a Web… so why not put one of your company's reps right where your clients tend to break off the sales process? It's pretty simple and doesn't cost very much.
Did you know that if your clients call you when they're visiting your Website, you have an 80% chance of making a sale right there and then, on the Internet?.
That is simply Spontania WebCall. Making it possible for you to be with your clients in person, and being able to advise them when the odds of a sale are at their highest.
If you'd like to see it for yourself, watch the world wide acclaimed Bankinter success story.
