“Two hundred agents distributed among our 23 delegations and 120 throughout our distribution network can give immediate remote assistance to their 23 thousand clients from the support portal of clients integrated into our Web. And all that is done immediately and through the Internet. Since its installation, we have attended to more than 5.000 incidents per year via the Spontania system”.
Uses of Spontania
Remote Control & Help Desk
With Spontania, we are talking about:
Using Internet or Intranet as the best communications medium for users, which increases satisfaction, saves time and money for your organization and turns out to be maximally effective.
Optimizing incident-resolution resources through centralized and unified management.
Reducing response time for users.
This is a system that works out of any environment and under any connectivity conditions, without the need for complicated configurations on agent or client PCs or pre-installed software.
