“Spontania has drastically reduced the commercial process cycle. The volume of transactions via the new channel created through the Spontaia solution known as VideoCall exceeded our initial investment in six months -- more than 30 thousand video calls with clients, 25% or which resulted in sales… that's not technology, that's our business".
Banking & Insurance
By the time The Banker (Financial Times) awarded Bankinter's VideoCall the "Most Effective Technological Project of the Year" Prize, analysts had already seen the new "Before" and "After" in the world of multi-channel banking.
Other awards to follow would come from Gartner and 1to1 Media's "New Media Optimization".
When it seemed like there was no more room for innovation, Bankinter surprised the world again in 2010 with its VideoCall with Sign Language for the hearing impaired, and just in that year alone the bank managed to save, by reducing visits to clients, what would have been some 42 million tons of spent CO2 (audit by PWC). And Spontania Video Call will be soon available on mobile devices.
